Terms & Conditions

1. Renewal of Items

We give you the option to renew any of the items delivered to you which is valid for till the end of the following month. This is applicable only in the case when the item is in stock and is not requested for by any other customer. The request for renewal request should be created at least 4 working days prior to the delivery date.

2. Renewal of membership

To continue your membership with Hoolla.co , you need to renew your membership by the end of the term period of your current subscription plan or after availing the total number of circulations as entitled to you based on the current membership plan. The renewal of your plan can be done 7 days before the expiry of the current plan and latest by 2 days after the expiry date of the last plan, without any Late Renewal Fee. In case you fail to renew your subscription within the above stated period, a Late Renewal Fee of Rs.100/- and an added Rs. 10/- per day per toy will be charged.

3. Delivery and Return of Item

It is our responsibility to provide a delivery and return service as mentioned in the details of the subscription plan. We try our best to provide the delivery and pick-up service within 2-3 working days. But, in case of any delay due to any circumstances beyond our control, Hoolla.co will not be held liable for any compensation. Hoolla.co does not provide any guarantee of the delivery and pick-up service, and it is our absolute discretion to be able to change our business policies as and when required, with regard to the delivery and pick-up service without a notice.

4. Late Fees

While there are no payable late fees, we do not have a provision for the customer to decide at their own behest to renew an item without explicit permission from Hoolla.co The customer cannot decide for retaining any or all of the items without the permission of Hoolla.co . In case of such events, the customer will be charged a fine, along with the added cost of the item which you have forcibly retained.

5. Damage or Loss

Hoolla.co makes sure that each and every toy is checked and inspected thoroughly for any missing or damage damaged part, before it is circulated again. Once the toys have been circulated, it is a responsibility of the customer to ensure that the toy should not be damaged and should be in good condition at the time of return. Hoolla.co or any of the authorized personnel would be the sole judge to decide if a the particular toy has been damaged during the rent period, before returning it to Hoolla.co . In case the toy(s) rented by the customer gets lost or damaged before returning, Hoolla.co reserves the right to deduct an amount equal to the actual cost of the Toy delivered to the customer from the security deposit. The Toy Value is based on the MRP(Maximum Retail Price) at which the toy is currently available in the market.

6. Termination / Cancellation

Hoolla.co reserves the right to terminate or cancel the customer’s membership at its sole discretion, without providing any reason whatsoever. The customer has the option to cancel their membership with Hoolla.co at any time, by the means of a simple Email addressed to us. Anyhow, this would be considered only after the customer has returned all the items rented from Hoolla.co , in perfect condition. Hoolla.co would refund the security deposit within a period of 7 working days. It should be noted that Hoolla.co does not provide any refund for partial membership period. The registration fee is not applicable for refund, only the security deposit would be refunded, after the required deduction (if any). Hoolla.co reserves the right to terminate customer’s membership at any point of time, without assigning any reason for the same. In such cases, the member is liable to return all the rented toy(s) they might have at that particular time and pay the unpaid amounts to Hoolla.co , if any. Hoolla.co would refund the Security Deposit, after adjusting all unpaid amounts, within 7 working days after the date of termination of membership.

7. Image of Products

It should be noted that the actual product may differ from images of the product showed on the website.

8 . Refund of Security Deposit

Members must pay a refundable security deposit to Hoolla.co based upon the chosen rental plan by the customer. Members are not liable to receive any interest on this deposit. This deposit will be refunded after the membership is terminated and the dues (if any) has been deducted by Hoolla.co .

9. Your cart List

Items that the customer selects to rent would be displayed on the customer’s rental cart list. After submitting the Borrow list on our website, customer would not have the provision to modify the same. The number of items which can be added in the cart list would depend upon the Membership plan that the customer has subscribed for. Our team would inform the customers about the items which can be rented, based on the availability of the items. In cases any of the items cannot be delivered, our team would inform the customer about the same through email or phone call. It would be our priority to ensure that our team sends out maximum number of the items from the customer’s cart list. If the item is unavailable, out team will send out other items nearest to customer’s requirement as a replacement. This shall be informed beforehand. Once the cart list has been submitted, customer cannot make any changes until delivery. A new cart list can be created 4 days prior to next delivery.

10. Your Wish List

Items selected by the customer for future rental purpose is displayed only for the purpose of a reminder of the items they liked earlier. There is no guarantee that those items will be delivered. Hoolla.co reserves the right to decline any order made by the customer if those items are not in stock during their delivery cycle. The Wish list items will be delivered only when the member moves the items into the cart List and places an order for the same .

11. Payment of Subscription, Upgrade and Renewal

Hoolla.co offers payment via Cash on Delivery and via Cheque(should be received by our team before the delivery). As soon as the membership period comes to an end, our team will notify the customer regarding the same via an email, giving an option to make payment via any of the available methods to renew membership. One can upgrade their membership to a different plan of a higher amount. However downgradation of plan is only possible after the current period of payment has ended. All dues are charged on a Monthly basis. All fees and charges are non-refundable and there are no refunds for partially used periods. Hoolla.co has the right to change or the fees and charges at any point of time, but a notice in advance would be provided to the customer via Email.

12. Toy Care Policy:

Parents are strongly encouraged to adhere to the following Toys and Books Care Policies-

Toys and Books are to be used carefully, under parental guidance & supervision.
Use the Toys and Books for their intended usage.
Parents should clean any Toys and Books with visible debris (i.e. food, dirt etc.) before returning them back to our team. Any loss, damage or injury arising out of use of the Toys and Books will not be the responsibility of Hoolla.co. Our team will not be liable for any harm, injury, hurt caused to anyone using the Toys and Books
At no point of time will Hoolla.co , its shareholders, directors, officers, or employees be liable (jointly or severally) to the customers for any special, incidental, indirect or consequential damages of any kind resulting from the usage of the items, whether or not advised of the possibility of damage, and on any theory of liability, arising out of or in connection with the use or performance of the items. If any applicable authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest possible extent permitted by applicable law.

13. Registration Fee

Every person willing to enroll to become a member of Hoolla.co has to pay a non-refundable registration fee of Rs. 500.

14. Re-Opening Fee

Every member who is willing to re-open the account will have to pay the registration fee again.

15. Communication

Hoolla.co will communicate with the customer electronically i.e. through Email, SMS(Short Message Service), calls or by posting messages on their website which is www.Hoolla.co . It’s assumed that the customer has given their consent to receive communication from our electronically and agree to all the agreements, notices and any other communication sent to them electronically, satisfying the legal requirement of communication in writing.

16. Gift Cards

All gift cards purchased from our website are non-refundable, but can be transferred to another user once. The recipient of the Gift Card must register the Gift Card within the time period of 3 months after the date of purchase. Purchased gift cards would be sent via Email to the customer and, if specified, a separate user. These Gift Subscriptions are sold through our website and are redeemable for all the items available on our online portal for rental services only in the city/country of our services.

17. Limitation of Use of Website

Members of Hoolla.co may post their review, comment, suggestion or any other content on the website as long as it is not illegal, obscene, defamatory, cause invasion of privacy or infringement of intellectual property right. The customer agrees that he/she will not impersonate any person or entity or otherwise mislead by providing false data. The customer also agrees the he/she will not provide any false information like Email address, mailing address, phone number etc., while posting information on this website. In case any false or misleading information is detected, Hoolla.co and its affiliates reserve the right to refuse the service or terminate their membership.

18. Safety and Risk

It is the the customer’s responsibility to examine the toy at the time of delivery and to come to a conclusion that the same can be used by their child safely and without any risk, whatsoever, either to him/her, or anyone else. It is the customer’s responsibility that the toy rented by them is handled by the child under strict supervision of an adult. Neither Hoolla.co , nor its affiliates can be held responsible, whatsoever, on an account of the usage of any of the toy rented from our portal.